Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by nobu89 through our website (https://nobu89.cam), mobile-optimized interfaces, customer support channels, and any other services we provide. The policy governs data collected from users in Indonesia and other jurisdictions where our services are accessible.

nobu89 operates as an international online gambling platform licensed and regulated under international jurisdiction. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, and follow industry best practices for data security and privacy protection.

This policy should be read in conjunction with our Terms & Conditions, which govern your use of nobu89 services. In case of any conflict between this Privacy Policy and our Terms & Conditions regarding data handling, this Privacy Policy shall prevail.

2. Data Controller Information

For the purposes of applicable data protection legislation, the data controller responsible for your personal information is:

nobu89 Platform
Email: [email protected]
Data Protection Officer: [email protected]

If you have any questions, concerns, or requests regarding your personal data, please contact our Data Protection Officer using the contact details provided above. We will respond to all legitimate requests within 30 days as required by applicable data protection regulations.

3. Information We Collect

nobu89 collects personal information necessary to provide our services, comply with legal obligations, and improve user experience. The categories of information we collect include:

3.1 Information You Provide Directly

• Registration Information: When you create an account, we collect your full legal name, date of birth, residential address, email address, mobile phone number, and chosen username and password.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and anti-money laundering regulations, we collect copies of government-issued identification (Indonesian National Identity Card or passport), proof of address (utility bills, bank statements), and selfie photographs for identity confirmation.
• Financial Information: Bank account details (account holder name, bank name, account number) or e-wallet information (OVO, DANA, GoPay account numbers) for processing deposits and withdrawals. We do not store complete credit card numbers if card payments are used.
• Communication Records: When you contact our customer support via Live Chat, email, WhatsApp, or in-app messaging, we retain records of these communications to provide support and improve service quality.
• Survey and Feedback Data: If you participate in surveys, promotions, or provide feedback, we collect the information you voluntarily submit.

3.2 Information Collected Automatically

• Device and Technical Information: IP address, device type, operating system, browser type and version, screen resolution, time zone settings, and device identifiers.
• Usage Data: Pages visited, games played, bets placed, session duration, click patterns, referring URLs, and timestamps of activities on our platform.
• Geolocation Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions and provide localized services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies (see Section 8 for detailed information).

3.3 Information from Third Parties

• Payment Processors: Transaction confirmation data from banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to verify deposits and process withdrawals.
• Identity Verification Services: Data from third-party verification providers used to authenticate your identity documents and prevent fraud.
• Game Providers: Gaming activity data from our partner providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.) to maintain accurate game histories and resolve disputes.

4. How We Use Your Information

nobu89 uses your personal information for the following purposes, based on legitimate business interests, contractual necessity, and legal obligations:

4.1 Service Provision and Account Management

• Creating, maintaining, and securing your user account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting markets, and lottery draws
• Processing and settling bets according to game rules and sports outcomes
• Managing bonuses, promotions, and loyalty rewards
• Maintaining transaction histories and account balance records

4.2 Legal and Regulatory Compliance

• Verifying your identity and age to comply with 21+ age restrictions
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks as required by international regulations
• Detecting and preventing fraud, money laundering, and other illegal activities
• Investigating and resolving disputes, chargebacks, or suspected Terms violations
• Responding to legal requests from law enforcement or regulatory authorities
• Maintaining records for audit and compliance purposes

4.3 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests via Live Chat, email, WhatsApp, or in-app messaging
• Sending transactional notifications (deposit confirmations, withdrawal updates, account security alerts)
• Providing updates on promotions, bonuses, and new features (with your consent for marketing communications)
• Conducting customer satisfaction surveys and collecting feedback

4.4 Security and Fraud Prevention

• Monitoring account activity for suspicious behavior, unauthorized access, or terms violations
• Detecting multi-accounting, collusion, bonus abuse, and other prohibited activities
• Implementing technical and organizational security measures to protect your data
• Analyzing IP addresses, device fingerprints, and behavioral patterns to identify fraudulent activity

4.5 Platform Improvement and Analytics

• Analyzing usage patterns to improve website functionality, game selection, and user experience
• Conducting market research and statistical analysis to understand user preferences
• Testing new features, promotions, and platform enhancements
• Optimizing platform performance, speed, and reliability

4.6 Responsible Gaming

• Monitoring gameplay behavior to identify potential signs of problem gambling
• Implementing deposit limits, time-out periods, and self-exclusion requests
• Providing access to responsible gaming tools and support resources

5. Data Sharing and Disclosure

nobu89 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only in the following limited circumstances:

5.1 Service Providers and Business Partners

We share personal data with trusted third-party service providers who assist us in operating our platform and providing services, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and other suppliers to deliver casino games and betting markets
• Identity Verification Services: Third-party KYC and AML compliance providers to verify identity documents and screen for fraud
• Cloud Hosting and Infrastructure: Secure data centers and cloud service providers hosting our platform and databases
• Customer Support Tools: Live chat software, ticketing systems, and communication platforms used to provide customer support
• Analytics and Security Services: Tools for fraud detection, analytics, security monitoring, and platform optimization

All service providers are contractually bound to process your data only as instructed by nobu89 and to maintain appropriate security measures. They are prohibited from using your personal information for their own purposes.

5.2 Legal Requirements and Protection of Rights

We may disclose your personal information when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government requests
• Enforce our Terms & Conditions and other policies
• Protect the rights, property, or safety of nobu89, our users, or the public
• Investigate fraud, security breaches, or violations of our terms
• Defend against legal claims or litigation

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing, such as participating in third-party promotions or surveys.

6. Data Retention Periods

nobu89 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and contractual obligations.

After the applicable retention period expires, we securely delete or anonymize your personal information. Anonymized data (data that can no longer identify you) may be retained indefinitely for statistical and analytical purposes.

7. Security Measures

nobu89 employs industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

7.1 Technical Security Controls

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using bank-grade SSL/TLS protocols
• Secure Data Storage: Personal data is stored in encrypted databases hosted in secure, access-controlled data centers
• Firewall Protection: Multi-layered firewall systems protect our infrastructure from external threats
• Intrusion Detection and Prevention: Real-time monitoring systems detect and block suspicious activity
• Regular Security Audits: Third-party security experts conduct periodic penetration testing and vulnerability assessments
• Secure Payment Processing: Payment data is processed through PCI-DSS compliant payment gateways

7.2 Organizational Security Measures

• Access Controls: Personal data access is restricted to authorized personnel only, based on role-based permissions
• Staff Training: All employees receive training on data protection principles and security best practices
• Confidentiality Agreements: Employees and contractors sign non-disclosure agreements regarding user data
• Incident Response Plan: We maintain a comprehensive security incident response plan to address data breaches promptly

7.3 Your Security Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and do not share it with anyone
• Enable two-factor authentication if offered
• Log out after each session, especially on shared devices
• Use secure internet connections and avoid public Wi-Fi for gambling activities
• Immediately notify us if you suspect unauthorized account access

Important: Despite our security efforts, no system is completely secure. If a data breach occurs that compromises your personal information, we will notify you and relevant authorities as required by law within 72 hours of becoming aware of the breach.

8. Cookies and Tracking Technologies

nobu89 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform usage, and improve security. A cookie is a small text file stored on your device by your web browser.

8.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, including user authentication, session management, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data on how users interact with our website to improve performance and user experience.
• Functional Cookies: Remember your preferences (e.g., language, display settings) to provide personalized features.
• Analytics Cookies: Help us understand user behavior, popular games, and traffic patterns through services like Google Analytics.

8.2 Managing Cookie Preferences

You can control cookie settings through your web browser. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from using certain platform features. Refer to your browser's help documentation for instructions on managing cookies.

9. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

9.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings or by contacting our support team.

9.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes collected or if you withdraw consent. However, we may retain data when required by law (e.g., AML/KYC records for 7 years) or to defend legal claims.

9.4 Right to Restrict Processing

You may request that we limit how we use your personal data in specific situations, such as when you contest the accuracy of data or object to processing.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transfer this data to another service provider where technically feasible.

9.6 Right to Object

You may object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease such processing unless we have compelling legitimate grounds that override your rights.

9.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time. This does not affect the lawfulness of processing before consent withdrawal.

9.8 Right to Lodge a Complaint

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with a data protection authority in your jurisdiction.

To Exercise Your Rights: Contact our Data Protection Officer at [email protected] with your request. We will verify your identity and respond within 30 days.

10. International Data Transfers

nobu89 operates internationally, and your personal information may be transferred to and stored on servers located outside Indonesia, including in Singapore, Australia, and other jurisdictions where our service providers operate. These countries may have different data protection laws than Indonesia.

When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by relevant data protection authorities
• Data Processing Agreements with third-party service providers
• Adequate security measures to protect data in transit and at rest

By using nobu89 services, you consent to the transfer of your personal information to countries outside Indonesia as described in this policy.

11. Children's Privacy

nobu89 services are strictly for users aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that a user is underage, we will immediately terminate their account, delete all associated personal data, and forfeit any account balance in accordance with our Terms & Conditions.

Parents or guardians who believe their child has registered an account on nobu89 should contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

nobu89 reserves the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological developments. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email (to the address associated with your account)
• Display a prominent notice on our website for at least 30 days

Your continued use of nobu89 services after notification of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how nobu89 handles your personal data, please contact our Data Protection Officer:

Data Protection Officer
Email: [email protected]
General Privacy Inquiries: [email protected]
Response Time: Within 30 days of receiving your inquiry

For general customer support inquiries unrelated to privacy, please use our standard support channels (Live Chat, WhatsApp, or [email protected]).