Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "Account" means the personal gaming account registered by a User on the nobu89 platform, through which all transactions and gaming activities are conducted.
• "Balance" means the total amount of real money funds available in a User's Account at any given time, including deposited funds, winnings, and bonus funds (subject to wagering requirements).
• "Bet" or "Wager" means any stake placed by a User on a game, sports event, or other betting market offered on the nobu89 platform.
• "Bonus" means any promotional credit, free bet, cashback, or other promotional offer provided by nobu89 to Users, subject to specific terms and wagering requirements.
• "KYC" (Know Your Customer) means the identity verification process required by international regulations, which includes submitting government-issued identification documents and proof of address.
• "Platform" means the nobu89 website accessible at https://nobu89.cam, including all associated mobile-optimized interfaces and software.
• "Services" means all gaming, betting, and related services provided by nobu89, including casino games, live dealer games, sports betting, and lottery draws.
• "Terms" means these Terms & Conditions, as may be amended from time to time.
• "Wagering Requirement" means the total amount that must be wagered before bonus funds or associated winnings can be withdrawn as real money.

2. Eligibility and Account Registration

2.1 Age and Jurisdiction Requirements

To register an account and use nobu89 services, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age. We strictly enforce this age restriction through mandatory KYC verification. Underage gambling is prohibited and will result in immediate account termination and forfeiture of all funds.
• You must be a resident of Indonesia or accessing our services from a jurisdiction where online gambling is legally permitted or not explicitly prohibited.
• You must not be located in a jurisdiction where online gambling is illegal under applicable law.
• You must be legally capable of entering into binding contracts under the laws of your jurisdiction.
• You must not be subject to any legal restrictions that would prohibit you from participating in online gambling activities.

2.2 Account Registration Process

When registering an account on nobu89, you agree to:

• Provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, residential address, email address, and mobile phone number.
• Maintain and promptly update your account information to keep it accurate and complete.
• Create only one (1) account per person. Multiple accounts, duplicate accounts, or accounts registered using false identities are strictly prohibited.
• Not register an account on behalf of another person or allow any other person to use your account.
• Choose a strong, unique password and keep it confidential at all times.

2.3 Legal Responsibility

nobu89 operates under an international gambling license and is hosted on servers located outside Indonesia. While we serve Indonesian users, we do not provide legal advice regarding the legality of online gambling in your specific jurisdiction. By using our services, you acknowledge and accept full responsibility for ensuring that your participation complies with all applicable laws in your location. If you are uncertain about the legal status of online gambling in your jurisdiction, we strongly recommend consulting with a qualified legal professional before proceeding.

3. Account Security and Verification

3.1 Account Security Obligations

You are solely responsible for maintaining the confidentiality and security of your account credentials. You agree to:

• Never share your username, password, or account access with any third party.
• Notify our customer support team immediately if you suspect any unauthorized access to your account or any security breach.
• Ensure that you log out from your account at the end of each session, especially when accessing the platform from shared or public devices.
• Use secure internet connections and avoid accessing your account over unsecured public Wi-Fi networks.

nobu89 is not liable for any loss or damage arising from your failure to protect your account credentials or from unauthorized access resulting from your negligence.

3.2 Know Your Customer (KYC) Verification

As required by international anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, all users must complete KYC verification before their first withdrawal and periodically thereafter. The KYC process requires you to submit:

• A clear, color copy of your Indonesian National Identity Card (KTP) or valid passport showing your full name, photograph, date of birth, and document number.
• Proof of residential address (utility bill, bank statement, or government letter) issued within the last three (3) months.
• A selfie photograph holding your identification document next to your face for identity confirmation.

KYC verification typically processes within 1-24 hours during business days. We reserve the right to request additional documentation or verification steps at any time to ensure compliance with regulatory requirements. Failure to complete KYC verification when requested may result in withdrawal restrictions, account suspension, or account closure.

3.3 Single Account Policy

Each individual is permitted to hold only one (1) account on nobu89. Creating multiple accounts ("multi-accounting") is strictly prohibited and is considered a material breach of these Terms. If we detect multiple accounts linked to the same individual (through IP address, device fingerprinting, payment methods, document verification, or other means), we reserve the right to close all such accounts, void all bets, and forfeit all balances without prior notice.

4. Deposits and Payment Methods

4.1 Accepted Deposit Methods

nobu89 accepts deposits via the following Indonesian payment methods:

• Bank Transfer: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Bank Mandiri
• E-Wallets: OVO, DANA, GoPay

All deposits are processed in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000 per transaction. There is no maximum deposit limit, though individual transactions exceeding Rp 100,000,000 may require additional verification for security and compliance purposes.

4.2 Deposit Processing Times

Deposit processing times vary by payment method:

• Bank Transfer (during banking hours, Monday-Friday 9 AM - 4 PM WIB): 3-5 minutes
• Bank Transfer (outside banking hours or weekends): Up to 24 hours
• E-Wallets (OVO, DANA, GoPay): Instant (under 2 minutes, 24/7)

If your deposit does not appear in your account balance within the expected timeframe, please contact our customer support team with your transaction reference number and proof of payment.

4.3 Deposit Terms

• The name on your nobu89 account must match the name on the bank account or e-wallet used for deposits. Third-party deposits (deposits made from accounts not registered in your name) are strictly prohibited for anti-money laundering compliance.
• All deposits are non-refundable except in cases of technical error or duplicate charges. If you wish to close your account and withdraw your balance, you must meet all wagering requirements for any active bonuses.
• nobu89 does not charge fees for deposits. However, your bank or e-wallet provider may charge transaction fees; please check with your financial institution.

5. Withdrawals and Processing

5.1 Withdrawal Requirements

To request a withdrawal from your nobu89 account, you must:

• Have completed full KYC verification.
• Have met the wagering requirements for any active bonuses.
• Withdraw to a bank account or e-wallet registered in your own name (matching your KYC documents).
• Have wagered at least 100% of your total deposit amount (rollover requirement) to comply with anti-money laundering regulations. For example, if you deposit Rp 1,000,000, you must place at least Rp 1,000,000 in total bets before withdrawing.

5.2 Withdrawal Processing Times

Withdrawal requests are processed as follows:

• Standard Processing: 6-24 hours from the time of request
• First-Time Withdrawals: Up to 48 hours (due to additional security verification)
• Withdrawals Requiring Additional Verification: Up to 72 hours

Once processed, funds are transferred to your Indonesian bank account or e-wallet. Bank transfers may take an additional 1-2 business days to reflect in your account depending on your bank's processing schedule.

5.3 Withdrawal Limits and Fees

• Minimum Withdrawal: Rp 100,000 per request
• Maximum Withdrawal: Rp 100,000,000 per transaction; higher amounts may be split across multiple transactions
• Withdrawal Fees: nobu89 does not charge withdrawal fees. However, your bank may apply receiving fees; please check with your financial institution.

5.4 Withdrawal Cancellation and Reversal

You may cancel a pending withdrawal request at any time before it has been processed. Once a withdrawal has been approved and processed by nobu89, it cannot be reversed. If you accidentally request a withdrawal to an incorrect bank account, contact our support team immediately, though we cannot guarantee reversal once funds have left our system.

6. Bonuses and Promotions

6.1 General Bonus Terms

All bonuses and promotions offered by nobu89 are subject to specific terms and conditions, which are displayed on the promotion page and in your account dashboard. By claiming any bonus, you agree to abide by the applicable bonus terms, including:

• Wagering Requirements: The total amount you must wager before bonus funds and associated winnings become withdrawable. Wagering requirements are typically expressed as a multiplier (e.g., 30x the bonus amount).
• Game Contribution Rates: Different games contribute at different rates toward wagering requirements. Slots typically contribute 100%, while table games and live dealer games may contribute 10-20%.
• Maximum Bet Limit: While wagering a bonus, the maximum bet per round is typically Rp 50,000 or 10% of the bonus amount, whichever is lower. Exceeding this limit may void the bonus and associated winnings.
• Validity Period: Bonuses must be used within the specified timeframe (e.g., 30 days from claim). Unused bonuses expire and are removed from your account.

6.2 Bonus Abuse

nobu89 reserves the right to void bonuses, cancel winnings, and close accounts in cases of suspected bonus abuse, including but not limited to:

• Creating multiple accounts to claim bonuses multiple times
• Coordinated betting patterns or collusion with other players
• Exploiting technical errors or system vulnerabilities
• Wagering exclusively on low-risk bets (e.g., betting on both red and black in roulette)

7. Betting Rules and Game Conduct

7.1 Bet Acceptance and Settlement

All bets placed on nobu89 are subject to acceptance by the Platform. We reserve the right to refuse, void, or limit any bet at our discretion, particularly in cases of:

• Suspected fraud, collusion, or unfair advantage
• Technical errors resulting in incorrect odds or game outcomes
• Bets placed after an event has already started (for sports betting)
• System malfunctions or connectivity issues

7.2 Sports Betting Rules

For sports betting markets, the following rules apply:

• All pre-match bets are settled based on the official result at the end of regular time (plus injury/stoppage time), unless otherwise stated. Extra time and penalty shootouts are not included unless specifically indicated.
• Live in-play bets are accepted subject to odds changes and market availability. There may be a short delay between your bet placement and acceptance due to time synchronization.
• If a match is postponed or abandoned, bets are typically void and stakes returned, unless the match is rescheduled within 48 hours.
• Settlement is based on official results from recognized sports governing bodies. nobu89's decision on bet settlement is final.

7.3 Casino Game Rules

For casino games (slots, table games, live dealer):

• All games use certified Random Number Generators (RNGs) tested by independent auditors to ensure fairness.
• Game rules, payout percentages (RTP), and house edge are displayed in each game's information section.
• In the event of a technical malfunction or game disconnect during a live dealer session, the hand or round is voided and stakes are returned if the outcome cannot be determined.
• Live dealer game results are determined by the physical outcome (cards dealt, roulette wheel spin, dice roll) as verified by the dealer and video stream.

8. Responsible Gaming

nobu89 is committed to promoting responsible gaming and providing a safe environment for all users. We recognize that gambling can become problematic for some individuals and offer the following tools and resources:

8.1 Self-Exclusion and Time-Out

• Temporary Time-Out: You may request a temporary account suspension for 24 hours, 7 days, or 30 days. During this period, you cannot log in, deposit, or play.
• Self-Exclusion: You may request permanent self-exclusion, which closes your account indefinitely. Self-exclusion is irreversible for a minimum of 6 months.

8.2 Deposit Limits

You may set daily, weekly, or monthly deposit limits through your account settings. Once set, limits can only be decreased immediately; increases require a 24-hour cooling-off period.

8.3 Warning Signs of Problem Gambling

If you experience any of the following, please seek help:

• Spending more money or time gambling than you can afford
• Gambling to escape problems or relieve feelings of anxiety or depression
• Lying to family or friends about your gambling activities
• Chasing losses or feeling compelled to gamble to win back money

For support, please visit our Responsible Gaming page or contact our support team to discuss self-exclusion options.

9. Prohibited Activities

The following activities are strictly prohibited and constitute a material breach of these Terms:

• Creating multiple accounts or using another person's account
• Using VPNs, proxy servers, or other tools to disguise your location or identity
• Engaging in fraudulent activity, money laundering, or financing of illegal activities
• Colluding with other players or using automated betting systems (bots)
• Exploiting technical errors, bugs, or system vulnerabilities
• Conducting chargebacks or payment reversals without valid reason
• Abusive or harassing behavior toward other users or staff

Violation of any prohibited activity may result in immediate account suspension, forfeiture of funds, and potential legal action.

10. Intellectual Property

All content on the nobu89 platform, including text, graphics, logos, images, software, and trademarks, is the property of nobu89 or its licensors and is protected by international copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content on our platform without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law:

• nobu89 is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services.
• Our total liability to you for any claim arising from these Terms or your use of our services shall not exceed the amount of funds in your account balance at the time of the claim.
• We are not responsible for losses resulting from technical failures, internet connectivity issues, unauthorized account access due to your negligence, or events beyond our reasonable control (force majeure).

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction in which nobu89 is licensed. Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with international arbitration rules. You agree to waive any right to participate in class-action lawsuits or class-wide arbitration.

13. Modifications to Terms

nobu89 reserves the right to modify these Terms & Conditions at any time. Material changes will be communicated via email and a notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated Terms. We recommend reviewing this page periodically to stay informed of any modifications.

14. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• WhatsApp: +62 812-3456-7890